To resolve an intermittent issue with system control, the Extended Control Panel (ECP) used with SMART Board 800 series interactive whiteboards and the SMART UX80 projector requires firmware version 2.0 or above. This firmware version addresses unresponsive control issues reported by some customers.
The SMART Board 800ix2 interactive whiteboard system ships with the ECP, the SMART UX80 projector and the SMART Board interactive whiteboard, The ECP is mounted on the left side of the pen tray.
To update the firmware on SMART Board 800ix2 series interactive whiteboard systems
Ensure that your computer has a USB data connection to the primary USB port (marked with a desktop computer icon) on the back of the ECP.
- Download the firmware on this page.
- Move the BIN file (0057-2.0.1.0-app.bin) to the appropriate folder location on your computer:
- Browse to the SMART Firmware Updater application:
NOTE: Your SMART Board interactive whiteboard does not respond to touch while the firmware updater is running. You need a mouse device to complete the installation.
- Run SMART Firmware Updater.
- The SMART firmware updater displays the model and the current version for the SC14 control panel. If the Current Version is below 2.0, you need to update your SMART ECP firmware.
- Select the SC14 Control Panel, click Next and then follow the onscreen instructions.
- Close the updater after the firmware update is complete.
Install this firmware package and projectors can benefit from higher image quality, improved performance and stability, various fixed issues encountered throughout the unit’s lifetime, as well as several other changes.
Still, if you wish to apply this release, it would be best if you first read and understand the installations procedure; also, perform this task using a fully-charged battery or in a steady power environment (such as the one ensured by a UPS unit), and only after you have familiarized yourself with the update steps.
Bear in mind that, while the firmware is upgrading, it isn’t recommended to use the projector’s buttons, or interrupt the process in any way; doing so can cause serious malfunctions to the device and might even render it unusable.
That being said, if you intend to update to this release, click the download button, get the package and update the firmware version. If not, check back with our website as often as possible so that you don’t miss the update that will boost the performance of your projector.
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