If you are updating a system with firmware version v3.1.2 build 150522 or older, do not install this update via OvrC. Instead, install this update remotely via the web interface. When updating from v3.1.2 build 150522 or older, we recommend that you perform a factory default after the update. This can be done remotely using the “Reset all parameters except TCP/IP settings, port settings, and user information” option to ensure that you do not lose remote access. In this case, do not restore the configuration from the previous version.
This firmware fixes an issue with the OvrC firmware update process. Since the issue is in the current firmware, performing this update through OvrC may fail. A failure happens about 20% of the time, and returns the NVR to the previous firmware version after rebooting. You can try to update via OvrC again, but if the update fails more than once, we recommend that you update remotely via the web interface.
It is not necessary to be local when applying this update. We highly recommend everyone update to this firmware. It eliminates an issue that could cause motion events not to record properly.
1. Added an OvrC Activation Code field to the web interface to make it easier to claim the recorder on OvrC.
- 1. Resolved an intermittent issue where motion detection failed to initiate recording properly.
2. Resolved issues related to setting up motion detection areas in the NVR interface.
3. IP cameras named through OvrC no longer have their names lost during upgrade or reset; this name applies to all of the various interfaces (web, mobile, local). Note: Applying this update will cause you to lose camera names, as the current firmware has this issue; you will need to name the cameras again.
4. Fixed an issue where the NVR was not properly implementing portions of the DDNS protocol.
5. DNS info is no longer lost during firmware updates.
6. Fixed a crash when exporting a configuration file via FireFox.
7. Removed the custom protocol selection in the camera add method in the web interface. This feature was nonfunctional.
1. Cannot name cameras through the NVR interface.
2. Cannot search for motion events within a continuous recording.
3. The calendar does not indicate the presence of recordings for days in the previous year.
4. In the web interface, when selecting a day via the timeline or the calendar, playback begins immediately.
5. Missing some IR commands that exist for IP and RS-232 for navigation control.
Upgrade via OvrC
As of version 3.1.2 (build 151205), you can update Luma recorders through your OvrC account. This is by far the easiest way. Log in, select the customer’s account, and look for the update icon on the right side of the device list.
Tap on it and a pop-up opens to show you the current firmware, the new firmware to be updated and the release notes that summarize the improvements. Select continue and the process begins. That’s all there is to it!
Be sure to forewarn your customers that an update is taking place. Also, if the process is interrupted (for example, due to a network connection issue), simply wait a few minutes and try again.
From the live view, click the Settings icon. Go to the Configuration page, then select Maintenance.
The Remote Upgrade section lets you upgrade your system to the latest firmware without having to be physically at your device.
You must first download the new firmware to your computer from the product page. Once you have downloaded the firmware to your local computer, click Browse and navigate to it (DVR files have a .dav extension, while NVR files have a .mav extension). Once you have selected the firmware update file, its path shows in the text box. Be sure to select the proper file; nothing prevents you from upgrading to an older file.
Click Upgrade. While you are upgrading, the system locks you out of navigating the configuration menus. You can track the update status of the upgrade to the right of the status label. Once the upgrade reaches 100%, the recorder reboots itself (you should see the word Rebooting appear near the center of your screen). When it finishes rebooting, it unlocks the configuration menus and you can resume operations.
During an upgrade, if you click on either the log or live page, the upgrade aborts and the system returns to normal operation without the upgrade. If the upgrade hangs for some reason, the upgrade gets safely aborted but the system does not automatically unlock the configuration page. Just click over to the log or live page to resume operations.
From the live view, click the Settings icon, then select Maintenance. Within the maintenance window, click on the Upgrade page. You can use either a flash drive or an FTP link to upgrade.
Use this option if you are upgrading from a flash drive that has the new firmware.
Plug the USB drive with the new firmware into a USB port of the recorder, then press Refresh. The drive should show up next to Device Name, with the contents of the drive displayed in the table (DVR files have a .dav extension, while NVR files have a .mav extension).
Click on the appropriate firmware file, then click Upgrade to begin the operation. The system reboots when it is completed.
Use this option to upgrade by retrieving the new firmware over your network. Enter the FTP server address in the area provided, then press
Enter at the bottom of the virtual keypad.
Click on the appropriate firmware file, then click Upgrade to begin. The system reboots when it is completed.
Applying a new firmware package on your Network Video Recorder (NVR) should improve overall performance and stability, fix various issues encountered with the device, or add support for newly developed features.
The NVR should be carefully upgraded by a power user (that is to say, someone who has the know-how to successfully complete the process), but it can also be performed by an average user at his or her own risk.
Either way, given the fact that each producer has their own method for installing a new firmware, and that every device has a particular way to enter the update mode, you must not consider upgrading the software until you have read and thoroughly understood the installation steps.
As a rule, said steps shouldn’t pose too much of a challenge because manufacturers strive to make them as easy as possible. As with everything else, exceptions do occur, and users should be prepared for them.
Usually, you should transfer the compatible firmware to the Recorder through a USB cable or a memory card, and afterwards enter update mode from the unit’s setup menu or through a specific power-on method.
With this in mind, if you intend to apply this release, make sure the package is compatible with your Network Video Recorder and that it brings about the changes you want or require; hit the download button and apply the new firmware.
Don’t forget to regularly check with our website so that you don’t miss any updates.
It is highly recommended to always use the most recent driver version available
Do not forget to check with our site as often as possible in order to stay updated on the latest drivers, software and games
Try to set a system restore point before installing a device driver
This will help if you installed a wrong driver
Problems can arise when your hardware device is too old or not supported any longer
Top 4 Download periodically updates information of SnapAV Luma Surveillance 500-Series 16 Channel NVR Firmware 3.1.2 Build 151224 full driver from the manufacturer, but some information may be slightly out-of-date.
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